TERMS AND CONDITIONS
Please read these terms and conditions carefully as they incorporate the basis upon which reservations are accepted by Palmerston Tower.
Making a reservation automatically accepts all the terms and conditions outlined hereunder. Palmerston Tower Pty Ltd. as Trustee for the Hollet Trust ABN 32 634 003 789 (Palmerston Tower) reserves the right to change and/or modify any of these terms and conditions at any time without notice and such changes will become effective immediately. Please check these terms and conditions periodically for changes. The effective date of these terms and conditions is May 2020.
Palmerston Tower will not guarantee or confirm a reservation made more than twenty-six (26) weeks or 182-days prior to arrival. Requests and quotes beyond this period may be possible; however, no rates and availability will be guaranteed and confirmed. Palmerston Tower reserves the right to cancel or amend (with reasonable notice) any reservations made beyond this period.
AMENITIES AND PERSONAL COMFORTS
The following amenities are included in all suites (variations may apply and brands are subject to change):
- bedding linen, blankets and pillows
- kitchen tea towels
- bathroom towels, bathmats and hand towels
Provided as a starter kit:
- bath soap
- dishwashing liquid
- dishwashing powder
- washing machine laundry detergent
- hair dryers upon request
Check-in/arrival time is from 14:00 (2:00PM). We allow guests to arrive earlier and to store any luggage until the suite is ready. Check-out/departure time is prior to 10:00 (10:00AM) – late check-out after this time may incur an extra night’s charge. If the hotel is fully committed on the departure date, late departures or extensions not already confirmed will not be permitted.
Limited fold away beds are available and may be requested at reservation. Some two bedroom suites containing two single beds can combined into a queen or king bed. If this bed configuration is required your preference needs to be requested at time of reservation as 24-hour’s notice is required.
BEST RATE GUARANTEE
On the unlikely occasion you find a lower rate that is not listed on www.palmerstontower.com.au, please contact us on +61 7 5532 0566 and we will be happy to match it. The rate must be publicly available and valid for the same arrival and departure dates. The rate must be listed in AU$ (Australian Dollars), not influenced by a currency conversion and include goods and services tax (GST). If the lower rate be the result of a third party website selling Palmerston Tower at a loss or not representing commissions / charges correctly, we will not be able to match it.
BONDS/ CREDIT CARD PRE-AUTHORISATION
For all reservations a refundable bond is required upon arrival. And covers any damage that may occur to the suite/s during the occupied dates.
A full inspection of all suites will be conducted by hotel management after each guest departs to determine if there is any damage. Excessive cleaning charges may also be taken out of the bond if deemed necessary by hotel management. The bond refund will be processed 48 Hours within the final guests departs and any outstanding amounts owing are paid in full.
We may pre-authorise a credit card at check-in for any charges we deem appropriate for the length of stay. Please ensure you have sufficient funds to cover additional incidentals for this purpose.
Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 2PM (14:00) hotel time, fourteen (14) days prior to arrival during peak periods (school & public holidays) and seven (7) days prior to arrival in off peak periods. If the guest does not arrive by 11PM (23:00) on the arrival date without alerting the hotel, the reservation will be released and the first night of accommodation will be charged. Any pre-payments (if any) will also be forfeited. Over high demand, special event periods and group bookings alternative cancellation policies may apply. The cancellation policy will be communicated during the reservation process and can be supplied in a confirmation email when requested.
You agree to enter the car park at your own risk. Palmerston Tower does not accept any responsibility for damages or loss to your property or property belonging to someone else.
Children under the age of 12 years may stay at no additional charge when using existing bedding. Conditions apply: refer to Maximum Capacity Per Suite.
CREDIT CARD SURCHARGE
A credit card surcharge applies to all payments made by credit card. This amount will be applied at time of payment and is in addition to the nightly rates. The surcharges are as follows: 1.5% applies to VISA, Mastercard and China Union Pay and 2.9% applies to American Express and Diners Card. Please note that credit card surcharges may change at any time.
EMERGENCY SERVICE FEE
The registered guest agrees to pay any Emergency Service Callout Fee charged for false alarms. This includes circumstances relating to smoking and cooking inside of the room where the smoke alarm is triggered. Guests are advised to use the rangehood when cooking.
EVICTION OF A GUEST
Palmerston Tower may evict a guest or visitors without warning. Guests who are evicted from a hotel will be blacklisted from all Palmerston Tower and we may choose to notify the police. A guest is subject to such eviction should the following (but not limited to) occur;
- Intoxication and unsavoury behaviour
- Overcrowding – when the number of persons in the suite exceeds the capacity (see maximum capacity per suite table)
- Physical or verbal assault towards hotel representatives, residents or other guests
- Wilful damage to Palmerston Tower property
- Any incident for which the police need to be called onto the premises
- Any behaviour posing a safety threat to others
- Ignoring advice to reduce excessive noise (music or other noise)
- Throwing of objects over the suite balconies or from windows
- Smoking within the suite (a cleaning and deodorizing fine will also apply)
FAILURE TO PAY
In the event that a guest fails to pay immediately upon demand any amount owing to Palmerston Tower, pursuant to the reservation and accommodation (including but not limited to telephone charges, suite damage and cleaning fees), Palmerston Tower reserves the right to deny access to the guest and ask that they vacate the premises.
Guests and hotel representatives of Palmerston Tower are allowed partial impossibility in an agreement, where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. Any agreements, contracts, quotes and reservations may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.
A minimum of ten (2) suites reserved on one night is considered a group reservation. Any group reservations made via any form of online distribution (such as our website or a third party website) may be cancelled and a group proposal will be supplied. Different terms and conditions apply for group reservations as stated in the group accommodation proposal and/or agreement (if applicable). This policy also applies to a travel agent via their system.
For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all suites by 22:00 (10pm) each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.
HOUSEKEEPING SUITE SERVICING
Housekeeping services applied during the stay dates is communicated during the reservation process. Our typical housekeeping service is as follows;
- For stays longer than 7-nights, your suite will be fully cleaned, including all linen changed once every seven (7) days.
For some discounted rates, extended stay reservations (21+ nights), international tour groups and wholesalers, student and other groups a weekly housekeeping service may apply. Additional full servicing outside the normal cycle can be arranged at an extra cost when required. Housekeeping is able to supply additional amenities for a charge at any time upon request.
HOW TO RESERVE
Reservations can be made online at www.palmerstontower.com.au or by calling +61 7 5532 0566. For further information please contact either the hotel directly. Alternatively most booking sites have access to all our suites via their systems.
Complimentary Wi-fi internet is available at Palmerston Tower.
LIMIT OF LIABILITY
We do our best to ensure your reservation arrangements are satisfactory, however Palmerston Tower does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
MAXIMUM CAPACITY PER SUITE
Palmerston Tower adheres to the following maximum suite capacities at all times:
|SUITE TYPE||MAX NO. OVERNIGHT|
|MAX NO. VISITORS|
1 Bedroom Suite
|2 Bedroom Suite||0||4|
Please note, rollaway beds and a cot are available at our hotel upon request. Please be advised there is only limited availability so cannot be guaranteed.
MINIMUM LENGTH OF STAY
A minimum length of stay may apply during high demand or special event periods, as determined by Palmerston Tower. If you reserve a suite over such dates (as per the reservation terms and conditions) you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result forfeiting of any pre-payments and/or deposits.
Payment for entire stay plus any incidentals is required at check-in/arrival. For high demand periods, special events and group bookings, different payment policies that require pre-payment may apply. The payment policy will be confirmed at time of reservation. If the payment policy is not adhered to the reservation may be cancelled. We accept electronic funds transfer at point of sale (EFTPOS), Visa, MasterCard, American Express, Diners, JCB and China UnionPay. Any credit cards being used for payment (including incidentals) must be present at check-in/arrival by the cardholder. A non-refundable credit card surcharge applies to all credit cards. All transactions are processed in Australian Dollars. Palmerston Tower does not consider differences due to currency exchange rates or fees imposed by your bank to accept AUD.
Palmerston Tower does not permit guests to house pets. An animal is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal. Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass (with the owner and dog’s name). Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog.
PHOTOGRAPHS AND DESCRIPTIONS
Whilst care is taken to ensure that the photos and description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion, removed from service. If any feature or facility is essential to you in choosing a particular property, we highly recommend speaking to us and we will do our best to assist your decision making process and if that feature or facility will be available during your stay. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas. Actual suites occupied may vary in decor and inclusions from those shown in photographs.
All rates are quoted in AU$ (Australian dollars) and are per suite per night and include 10% goods and services tax (GST). Rates within reservations that have a valid confirmation by Palmerston Tower will be honoured. Rates that have been quoted are not confirmed until a valid confirmation email has been received from Palmerston Tower and therefore subject to change. Palmerston Tower reserved the right to amend rates that have been confirmed at incorrect rates due to human or distribution errors.
RIGHT OF ENTRY
In the event that the Palmerston Tower has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over a period of time, the suite may be entered by a hotel representative to ensure the safety and comfort of all guests is in order.
RIGHT TO REFUSE ENTRY
Palmerston Tower reserves the right to refuse a guest entry to the hotel or accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the hotel.
A rubbish (trash) chute is provided on each building floor for the removal of rubbish from the suite. All guests are responsible for the removal of their own rubbish on a daily basis. Bags are provided in each suite for this purpose and additional bags are available upon request to housekeeping.
SECURITY AND LOSS PREVENTION
All Palmerston Tower buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Palmerston Tower takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.
Silent bookings, also referred to as “incognito bookings”, are not accepted. Valid photo identification is required upon arrival and our hotel system must be able to reference correctly all guests within our hotels. Guest information is kept secure for post stay auditing purposes and may be provided upon legal demand from the authorities. If you wish to stay under a false name or require your details to be erased from our system after your stay, we regret that this request cannot be actioned and understand that you may choose alternate accommodation where your request can be met.
All Palmerston Towerunits are non-smoking.Smoking in the internal suite is not permitted. Fines will apply to guests who do not adhere to this policy. Units have outdoor balcony areas where smoking is permitted. Please ensure the balcony door to the room is closed.
The guest who registers at check-in/arrival will be held accountable for any damage to the suite and contents during the stay dates. The registered guest will be liable for damages caused (including those by third parties visiting the suite) which will result in forfeiting any deposits, pre-payment and also may be subject to additional charges depending on damage. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in/arrival.
SUITE TYPES AND ALLOCATION
Type of suites reserved in each reservation are guaranteed, however specific suite numbers (within the type reserved) and floor allocations are subject to availability upon check-in/arrival and cannot be pre-allocated or guaranteed. Higher and/or upgraded suite types need to be reserved at time of reservation to be guaranteed. If for any reason the suite type reserved is no longer available at time of check-in/arrival, Palmerston Tower will provide a substituted suite of equal or greater value and standard at the same rate confirmed. In extreme cases Palmerston Tower will offer a full refund.
THIRD PARTY SELLING
Palmerston Tower does not permit resale to a third party or for trade purposes without prior consent and/or written agreement. Palmerston Tower reserves the right to accept or reject any such reservations. This also applies to group reservations and negotiated corporate rates that are resold.
We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.
A child who is staying without the accompaniment of a parent, guardian or adult over the age of eighteen (18-years) is considered as an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at Palmerston Tower if they are registered at the hotel by an adult. The adult registering the unaccompanied minor must satisfy the normal payment and identification requirements, then sign the registration card on behalf of the unaccompanied minor. Palmerston Tower strongly advises against minors staying alone without adult supervision for safety reasons, as our suites may have cooking facilities, sharp knives, and bathtubs which could be hazardous to minors staying alone. Palmerston Tower cannot accept any responsibility for injury caused by an unsupervised minor staying in our suites, nor can we provide the service of supervising and caring for a minor during their stay.
Late check-ins must be organized in advance.